TELUS has slowly been making some changes to the way they are supporting their customers. For many months they have been active on Twitter @TELUSSupport answering various tweets. It also looks like they’ll be making slight changes to the support directly from their website. A notice has been posted that you’ll be able to search specifically by device, watch how-to videos and get notifications of software upgrades, service improvements and network issues. No word on when this will be released but TELUS states it’s “Coming Soon”.