Over the last couple days RIM has been battling BlackBerry delays/outages in several countries, a post on the company blog yesterday they stated it was “caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible”… Unfortunately the same outage has happened here for us Canadians. Users are reporting since last night that their emails, texts and BBM messages are not going through… certainly frustrating and RIM has yet to comment.
Update: RIM has finally stated their is an issue. A note posted on their site says “BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.”
Update – 11:32am: Some Canadian users are now reporting the service has been restored.
Update #2 – 3:00pm: RIM just held a conference call (link is here for details) but they have said that they have no ETA on a full restore. Very upsetting and not good for RIM.
Update #3 6:12pm: For real now, users are reporting that service in Canada is back, sporadically getting emails etc…
Are you experiencing delays/outages?
(Thanks to everyone who sent this in!)