The CRTC wants more Canadians to know they can officially complain about their telcos

Blais CRTC

The Canadian Radio-television and Telecommunications Commission (CRTC) announced today that it will hold a public hearing to determine whether the scope and mandate of the Commissioner for Complaints for Telecommunications Services (CCTS), the organization that is responsible for working with Canadians to resolve any complains they may have with their wireless, Internet or telephone service providers, needs to be altered.

In a hearing that is set to start on November 3, 2015 in Gatineau, Quebec, the CRTC will consider three major points:

First, the CRTC will look in to whether the CCTS should be the organization that administers the CRTC’s Television Service Provider Code of Conduct. The commission reasons that “since Canadians are increasingly obtaining their various communication services from the same company through bundled offerings,” it may be wise to have the CCTS take on this duty. Presently, the CCTS is responsible for administrating the CRTC’s Wireless Code of Conduct.

The CRTC will also consider whether all of Canada’s television service providers should be mandated to take part in the CCTS.

Lastly, the CRTC will look in to whether the CCTS needs to do a better job of promoting itself. “For the CCTS to be effective, Canadians must be aware of its existence and the assistance that it can provide them. As such, the CRTC will examine whether changes to the CCTS’s approach are necessary to promote itself and raise public awareness of its existence to ensure Canadians can make the most of this agency,” says the commission’s press release.

The CRTC is currently soliciting feedback from the public on it thinks in relation to those three points. Anyone that would like to have their voice heard can do so by visiting the CRTC’s website and filling out a form.

“The communication marketplace is becoming increasingly dynamic and competitive. An independent organization like the Commissioner for Complaints for Telecommunications Services plays a pivotal role by helping Canadians resolve their complaints regarding their services,” said Jean-Pierre Blais, the chairman of the CRTC, in a prepared statement. “We want to ensure that the mandate and structure of this ombudsman remains appropriate in light of the current realities of the communication marketplace.”

The commission will be collecting feedback until August 4.