How to return your Samsung Galaxy Note 7 through Canadian carriers

Unfortunately for Samsung, one recall wasn’t enough.

Despite receiving positive reviews, the Galaxy Note 7 had an unnerving tendency to explode and is now discontinued after versions of the phone with replacement batteries continued to combust.

The company, which not long ago released a Q3 earnings guidance report indicating it hadn’t lost as much profit as projected over the debacle, released a statement on the morning of October 11th announcing the end of Note 7 production.

“Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7,” the company said.

Later that day, Samsung Canada announced that beginning October 13th, customers can return their recalled handset, and its specific accessories, to their point-of-purchase for a full refund. They can also exchange their device for a Galaxy S7 or S7 edge.

Several Canadian carriers indicated in their statements that customers can choose to exchange their Note 7s for any comparable in-market device. Those statements are included below.

This article will be updated as more telecoms send in responses.


The carrier states it is currently working on a refund or exchange process and will provide details as soon as they are available. The carrier also urged customers to power down and stop using their device immediately.

“Consistent with Telus’ policy of putting customers first, and because our customers’ safety is our number one priority, Telus has stopped sales and exchanges of the Galaxy Note7 across all Telus corporate, dealer and retail locations, as well as online. Out of an abundance of caution, we strongly advise all Note7 users with either an original Galaxy Note7 or a replacement Galaxy Note7 to power down and stop using their device,” stated the telecom.


The carrier states its customers can return their Samsung Note 7s for a refund or exchange them for another device at the store where they originally purchased their ill-fated Note.


Rogers states: “We’re directly contacting our customers with Note 7 devices to advise them of Samsung’s recall and urging them to power down and stop using their device immediately. Our customers’ safety is a top priority and we want to help them get a new device as quickly as possible.”

The carrier says customers can exchange their device for a comparable in-market device at the store where they purchased it or get a refund. Customers who ordered the Note 7 online can also call Rogers to start the exchange or refund process.


The carrier says its customers can opt to return their replacement Note 7 to a SaskTel Store or authorized dealer for a full refund, or exchange for another device of their choosing.

“In the case of an exchange, we will refund the difference if the customer chooses a device that is priced lower than what they paid for their Note 7, and they’ll be required to pay the difference if they choose something higher priced,” said SaskTel.


The east coast telecom says it is contacting each of its customers who currently have a Note 7 and allowing them to exchange it for another device in the carrier’s lineup.


All Videotron customers who have a Samsung Galaxy Note 7 will be contacted promptly by a customer service representative and informed of the following process for replacing their device.

Beginning Thursday October 13th, at their point of purchase, Samsung Note 7 owners can bring their device in for an exchange to any smartphone, for example a Galaxy S7 or Galaxy S7 edge device. Alternatively, consumers are entitled to a full device hardware and Note7 specific accessories refund.

Update 11/10/16: Samsung has officially announced its Note 7 return process. This article has been updated with details.

As MobileSyrup receives more carrier responses, this article will be updated. Stay tuned.

Related: Samsung Canada launches return process for Galaxy Note 7