Resources

How to contact your Canadian carrier

Customer service photo

The J.D. Power 2017 Canadian Wireless Customer Care Study was recently released, with Virgin being ranked the highest in customer service in Canada. The study looked at the various ways in which efficient, helpful and speedy customer care can result in happier customers.

With that in mind, MobileSyrup put together contact information for all major Canadian carriers in one place.

Below, you’ll find a comprehensive list of carriers and the ways you can get in touch with each of them

Click your provider for contact info

Bell logo mts logo eastlink fido logo
W54yv9HT 400x400 Sasktel logo videotron
virgin mobile Rt nwXo7 400x400
Ice wireless


Bell logo

Bell

General support

1-866-301-1942

Shopping or orders

1-888 4-MOBILE
Hours of operation:
Monday to Friday, 8am to 9pm
Weekends, 9am to 6pm

Technical support or repair

1-800-667-0123
Or dial *611 from any Bell mobile device
Prepaid:1-888-537-9999
Or dial #321 from any Bell mobile device

Your bill or account

1-800-667-0123
Or dial *611 from any Bell mobile device

24/7 self-serve number: *1234 (Bell says you can’t reach an agent with this number and it’s not available if you have OneBill, which combines payments for all Bell services into one charge.)
Prepaid:1-888-537-9999
Or dial #321 from any Bell mobile device

Escalate a complaint

You can also escalate your complaint through this form.

General inquiries

1-866 310-BELL (2355)
Hours of operation:
Monday to Friday, 8am to 9pm
Weekends, 9am to 6pm

International number:

+1-514-420-7748
This number can be used to contact Bell for roaming inquiries while abroad and is free from any Bell mobile device.

Live chat

You can live chat with an agent here.
Hours of operation: N/A

Social media

Bell can be reached on Twitter via @Bell_Support.
This account is monitored from Monday to Friday from 8am to 9:30pm and on Saturday and Sunday from 8am to 5:30pm.

In-store

You can search for Bell locations here.


mts logo

Bell MTS

Wireless regular phone support

General support

204-225-5687

Billing inquiries

Monday to Friday: 8am to 6pm

Sales

Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: Closed

Technical support

Technical support is available 24/7, 365 days a year

Regular web chat support

Technical support

Monday to Friday: 8am to 10pm
Saturday and Sunday: 8am to 8pm

Sales

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed

Billing inquiries

Hours of operation:
Monday to Friday: 8am to 6pm
Saturday and Sunday: closed

Live chat

You can live chat with an agent on the here.
Hours of operation: N/A

Social media

Bell MTS can be reached on Facebook and Twitter via @MTSHelps.

In-store

You can search for Bell MTS locations here.


General support

1-888-345-1111

Technical support and repair support is available 24 hours a day, 7 days a week.
Help with sales and billing is available from Monday to Friday: 8 am to 9 pm and Saturday 9am to 5pm.

Live chat

You can live chat with an agent here.
Hours of operation:
Monday to Friday: 8am to 9pm,
Saturday: 9am to 5pm
Sunday: 12pm to 5pm

Technical Support

Hours of operation:
Monday to Friday: 8am to 1am
Saturday to Sunday: 8:30am to 1am

Note: At the time of publishing, the website says live chat is “temporarily unavailable.”

Social media

Eastlink can be reached on Facebook or on Twitter @Eastlink.
These accounts are monitored Monday to Friday from 8am to 9pm and Saturday from 9am-5pm and are closed Sunday.

In-store

You can search for Eastlink locations here.


fido logo

General support

1-888-481-FIDO (3436)
Hours of operation:
Monday-Friday: 8am to 9pm
Saturday and Sunday: 9am to 5pm

Live chat

You can live chat with an agent here.
Hours of operation:
Monday to Friday: 8am to 12am
Saturday and Sunday: 9am to 8pm

Social media

Fido can be reached on Facebook or  Twitter via @FidoSolutions. These accounts are active 7 days a week between 8am and 12am.

In-store

You can search for Fido locations here.


General support

1-877-946-3184
For international: +1-647-700-2435
Hours of operation: 7 days a week: 8am to 10pm

You can also fill out a support form here.

Social media

Freedom Mobile can be reached on Facebook or on Twitter @freedomsupport

In-store

You can search for Freedom Mobile locations here.


W54yv9HT 400x400

General support

1-866-99-KOODO (1-866-995-6636)
Hours of operation:
Monday to Friday: 9am to 9pm
Saturday and Sunday: 9am to 7pm

Live chat

You can live chat with an agent here.
Hours of operation: N/A

Social media

Koodo can be reached on Facebook or Twitter via @koodo These accounts are monitored Monday to Friday from 9am to 9pm and Saturday and Sunday from 10am to 8pm.

In-store

You can search for Koodo locations here.


General support

1-855-381-7835
Hours of operation: 24/7

Billing and payments

1-877-559-5202
Hours of operation: Mon-Sun: 7 am to Midnight EST
International: 1-416-935-5555
United States: 1-888-764-3772 US

Pay As You Go

1-800-575-9090
Hours of operation: Monday to Friday: 8am to 9pm

Add to existing services

1-855-381-7834
Hours of operation: Monday to Friday: 8am to 12am
Saturday to Sunday: 8am to 11pm

International: 1-416-935-5555
United States: 1-888-764-3772
Pay As You Go
1-800-575-9090
Hours of operation: Monday to Friday from 8am to 9pm

Other inquiries

1-855-381-7834
Hours of operation:
Monday to Friday: 8am to 12am
Saturday and Sunday: 8 am to 11 pm
International: 1-416-935-5555
United States: 1-888-764-3772

Pay As You Go

1-800-575-9090
Hours of operation:
Monday to Friday from 8am to 9pm

Live chat

You can live chat with an agent here.
Hours of operation: 7 days a week from 7am to 12am.

Social media

Rogers can be reached on Facebook and Twitter via @RogersHelps.
Hours of operation: N/A

In-store

You can search for Rogers locations here.


Sasktel logo

General support

1-800-SASKTEL (727-5835)

Products, services, billing

Hours of operation:
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm

Technical support

Hours of operation: 24 hours a day, 7 days a week

Social media

Sasktel can be reached on Facebook and on Twitter via @SaskTelSupport.
Hours of operation:
Monday to Friday: 8am to 8pm
Saturday: 9am to 4:30pm

In-store

You can search for Sasktel locations here.


General support

1-866-558-2273
*611 on a Telus mobile phone
Hours of operation:
Monday to Friday: 9am to 10pm
Saturday and Sunday: 9am to 8pm
International: +1-416-940-5995
United States: 1-866-771-9666
Hours of operation: N/A

Technical support

Hours of operation: 24/7
You can also escalate an issue through this form.

Live chat

You can live chat with an agent here.
Hours of operation: N/A

Social media

Telus can be reached on Facebook and on Twitter via @TELUSSupport.
Hours of operation:
Monday to Friday: 4am to 10pm
Saturday and Sunday: 8am to 4pm

In-store

You can search for Telus locations here.


videotron

General support

1-877-512-0911
*611 on Vidéotron mobile phone
Hours of operation:
Monday to Friday: 7:30am to 10pm
Saturday and Sunday: 8am to 8pm
Automated service, available 24/7:
1-866-380-2967

Technical support

1-877-380-2611
*611 on Vidéotron mobile phone
Hours of operation: 24/7

Live chat

You can live chat with an agent here.
Hours of operation: N/A

Social media

You can follow Vidéotron on Facebook and Twitter via @Videotron24_7.

In-store

You can search for Vidéotron locations here.


virgin mobile

General support

1-888-999-2321
International: +1 416-348-1892 (This call is free from any Virgin Mobile phone.)

Hours of operation:
Monday to Saturday: 9am to 9pm
Sunday: 10am to 7pm

Live chat

You can live chat with an agent here.
Hours of operation: N/A

Social media

You can follow Virgin on Facebook and Twitter via @VMCcare.
Hours of operation:
Monday to Friday: 8am to 6pm

In-store

You search for Virgin locations here.


General support

807-623-4400 (Local) or 1-800-264-9501 (Toll Free)

For account and billing inquiries
Hours of operation:
Monday to Friday: 8:30am to 9pm

Saturday: 10am to 6pm
Sunday: 11am to 6pm

Technical support

807-623-4400 (Local) or 1-800-264-9501 (Toll Free)
24/7

Live chat

You can live chat for general customer care with an agent here.

Hours of operation:
Monday – Friday: 10am to 8:45pm
Saturday: 11am to 5:50pm
Sunday: 11:00 to 5:50pm

You can live chat for technical support with an agent here.
Hours of operation:
Monday to Friday: 10am to 10pm
Saturday: 11am to 5:50pm
Sunday: 11am to 5:50pm

Social media

You can follow Tbaytel on Facebook or on Twitter via @Tbaytel.

In-store

You can search for Tbaytel locations here.


General support

Public Mobile doesn’t have a dedicated phone number listed on its website.
Instead, it prompts you to answer questions to identify a problem and directs you to community forum posts accordingly. Alternatively, you can send an e-mail that will be responded within 24-48 hours here.

Live chat

Public Mobile doesn’t have a live chat option.

Social media

Public Mobile can be followed on Facebook or on Twitter via @PublicMobile
Hours of operation: N/A

In-store

Public Mobile doesn’t have a dedicated store locator feature on its website.


Rt nwXo7 400x400

General support

1-800-485-9745 from any phone in Canada or the US.
Hours of operation:
Monday to Friday: 9am to 9pm
Saturday and Sunday: 9am to 6pm

International: 1-514-734-7232
Text-based conversation: dial #711 for TTY Message Relay Service

Live chat

Chatr doesn’t have a live chat option.

Social media

Chatr can be followed on Facebook or on Twitter via @chatrmobile
Hours of operation:
Monday to Friday: 9am to 12am
Saturday and Sunday: 10am to 6pm

In-store

You can search for Chatr locations here.


ice wireless

General support:

Toll-Free: 1-855-474-7423
Ice Wireless Mobile *611

A message can be sent to Ice Wireless here on the site as well, here.

Live chat

Ice Wireless doesn’t have a live chat option.

Social media

Ice Wireless can be followed on Facebook or on Twitter via @icewireless
Hours of operation: N/A

In-store

You can search of Ice Wireless locations here.


Ice wireless

General support

1-888-423-2333
Hours of operation:
Monday to Friday: 6am to 7pm PST

Live chat

North Westtel doesn’t have a live chat option.

Social media

North Westtel can be followed on Facebook or on Twitter via @Northwestel
Hours of operation: N/A

In-store

You can search for North Westtel locations here.

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