Customer information not compromised in Indigo cybersecurity incident

The company is still investigating and associated websites remain down

Updated 14/02/2023 4:26pm ET: Indigo says a cybersecurity incident that occurred on February 8th didn’t compromise any customer information.

“Customer credit and debit card information was not compromised,” the company said in an email sent to customers Tuesday. Plum points, reward points customers can collect, were also unaffected.

“The relaunch of our online store will happen as soon as we are confident we can provide our seamless online experience to you once again.” The company says it’s still investigating the attack.

The original story is below:

Bookstore chain Indigo’s website remains down after it suffered a “cybersecurity incident” on Wednesday.

The company first posted about the issue on Twitter at 2:15pm ET/11:15am PT on Wednesday, providing an update later in the evening. The incident also impacts Chapters and Coles, bookstores under the Indigo brand.

The company said it’s working with third-party experts. “Our hope is to have our system back online as soon as possible. In the interim, our website will remain unavailable,” the update reads.

It’s unclear what the incident means for customer information. Various Twitter users brought the topic up in the comments to Indigo’s post, only for the company to say it will provide more information once it’s available.

Order delays are also possible, Indigo shared in one reply.

Image credit: Shutterstock 

Source: @chaptersindigo